Over the weekend, one of our Macs here mysteriously stopped being able to print. Nothing happened that I know of, so I can't really pinpoint any cause. The other two Macs we have can print fine, and all the PCs print normally as well: it's just the one Mac that's having problems. Both printers we're trying to get it to print to are network printers, not hooked directly up to the computer. Here's what we know:
- Mac is running OS9.2. The printer is a Phaser 7700. Everything was working fine before the weekend, but when we came back this one Mac couldn't get a print job through successfully.
- It's not a problem with the printer itself (eg paper, cables, restart, etc.) because all the other computers can get to it and print without problems.
- The problematic Mac's chooser looks normal: all the normal selections and printers show up there, AppleTalk is active, and Internet, email, and local network are all working fine.
- We can select the printer(s) from the chooser, set them up both manually and automatically (which means it can see them). No problems here.
- The problem happens when we try to actually print, from any application. The print queue will go through and show up in the Printer window, but then it just sits there. It's not paused or stopped, it just doesn't do anything but sit there in the queue. I'm pretty sure other computers sending stuff through to printed still go through while the Mac's job is in there but not doing anything.
- I've tried all the typical stuff like making sure the computer can get to the network and Internet (yes), restarting several times (yes), making sure the printer shows up in the chooser (yes), etc.
This is a big problem, as the Mac having the problem is a design station and needs to be able to print. Anyone have any ideas what's going on?
Thanks,
m19
- Mac is running OS9.2. The printer is a Phaser 7700. Everything was working fine before the weekend, but when we came back this one Mac couldn't get a print job through successfully.
- It's not a problem with the printer itself (eg paper, cables, restart, etc.) because all the other computers can get to it and print without problems.
- The problematic Mac's chooser looks normal: all the normal selections and printers show up there, AppleTalk is active, and Internet, email, and local network are all working fine.
- We can select the printer(s) from the chooser, set them up both manually and automatically (which means it can see them). No problems here.
- The problem happens when we try to actually print, from any application. The print queue will go through and show up in the Printer window, but then it just sits there. It's not paused or stopped, it just doesn't do anything but sit there in the queue. I'm pretty sure other computers sending stuff through to printed still go through while the Mac's job is in there but not doing anything.
- I've tried all the typical stuff like making sure the computer can get to the network and Internet (yes), restarting several times (yes), making sure the printer shows up in the chooser (yes), etc.
This is a big problem, as the Mac having the problem is a design station and needs to be able to print. Anyone have any ideas what's going on?
Thanks,
m19
