Hello,
I'm using CR2008 and I have three Remedy tables I need to join and use some shared variables in the final results.
The tables are as follows:
ParentTicket
ChildTicket
ChildTicketNotes
The database does not allow joins.
What I need in the final output is the ID# of the Parent ticket (along with some other information), the Child ticket ID#, and the User from the ChildTicketNotes table.
Table ChildTicket contains ParentTicket ID# for an easy subreport link.
Table ChildTicketNotes contains ChildTicketID for an easy subreport link.
There are no linkable fields between ParentTicket and ChildTicketNotes.
I’ve tried using the ParentTicket table as my main report with a ChildTicket and ChildTicketNotes as subreports. I’ve linked ParentTicket to the ChildTicket subreport, but I cannot link ChildTicketNotes to anything using this structure. So far I’ve had no luck using this method.
I’ve tried using ChildTicket as the main and then linking both ParentTicket and ChildTicketNotes via the subreport links. No luck this way either.
There are what seems endless ways to build this and if anyone has a suggestion on which direction I need to head, it would be greatly appreciated.
I'm using CR2008 and I have three Remedy tables I need to join and use some shared variables in the final results.
The tables are as follows:
ParentTicket
ChildTicket
ChildTicketNotes
The database does not allow joins.
What I need in the final output is the ID# of the Parent ticket (along with some other information), the Child ticket ID#, and the User from the ChildTicketNotes table.
Table ChildTicket contains ParentTicket ID# for an easy subreport link.
Table ChildTicketNotes contains ChildTicketID for an easy subreport link.
There are no linkable fields between ParentTicket and ChildTicketNotes.
I’ve tried using the ParentTicket table as my main report with a ChildTicket and ChildTicketNotes as subreports. I’ve linked ParentTicket to the ChildTicket subreport, but I cannot link ChildTicketNotes to anything using this structure. So far I’ve had no luck using this method.
I’ve tried using ChildTicket as the main and then linking both ParentTicket and ChildTicketNotes via the subreport links. No luck this way either.
There are what seems endless ways to build this and if anyone has a suggestion on which direction I need to head, it would be greatly appreciated.