Subreport blank but only on certain computers

[NorthNone]

A network database will print a report and its subreport correctly from one computer, yet from another it will leave the subreport blank, yet print the main report correctly.
Is there a setting for Access itself that might be tweaked to fix this before we have to contact the hardware people?
If not, do we tell the hardware people it is a memory problem or some other resource problem or just toss the problem in their lap and hope for the best?
Any help gratefully received and noted.
JSouth

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The customer may not always be right, but the customer is always the customer.

 

[smedvid]

My suggestion is to check out the format/layout of the sub-report. I have users with a multitude of different printers. On occassion, the reports do look different based on fonts the user is using and the printer.

So.. try to shrink the size of the sub-report. Make it smaller vertically and horizontally.

htwh,



Steve Medvid
"IT Consultant & Web Master"

http://www.saveourfarm.com

Chester County, PA Residents
Please Show Your Support...

 

[NorthNone]

Thanks for the reply. Would that apply only to the actual printing of the report or would it also apply to the preview of the report?

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The customer may not always be right, but the customer is always the customer.

 

[NorthNone]

On second thought, I don't think it has to do with fonts because they only have this problem when they click on a button to print this report for many divisions, not when they print it for just one division. Sorry for not being clearer in the initial post.

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The customer may not always be right, but the customer is always the customer.

 

[smedvid]

I would attempt to isolate the problem. Try to print to different printers. If it works on one printer, then confirm that all PCs can print successfully to that Printer.

I am under WinXP now and have had many printer issues. Our IT Support basically told be they don't know how to setup printers. I had duplex ability on 4 printers, now after XP I can only duplex to one printer...

htwh,

Steve Medvid
"IT Consultant & Web Master"

http://www.saveourfarm.com

Chester County, PA Residents
Please Show Your Support...

 

[NorthNone]

Thanks, Steve, but it does print correctly IF they print only one division; it is when then print ALL the divisions that the problem occurs. So I doubt it is a printer related problem. It is the same report with modified record sources. Sorry for not mentioning this in the original post.

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The customer may not always be right, but the customer is always the customer.

 

[smedvid]

Ok, my final suggestions, see if the problem happens in Preview Mode. If you have lots of sub-reports, I've seen some similar issue under Access-2000. In one case, I recreated the report from scratch, including the sub-reports and everyhting was fine. And, I guess you have already tried to compact/repair. good luck,

Steve Medvid
"IT Consultant & Web Master"

http://www.saveourfarm.com

Chester County, PA Residents
Please Show Your Support...

 

[NorthNone]

Thanks for the ideas, Steve. Have a great day!

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The customer may not always be right, but the customer is always the customer.