Submenus

[Ricorize]

I was wondering if you could define the use of submenus. I have been through the manuel but it never really describes their use.

I need to have the caller get a greeting, make a selection 1 or 2 that takes them to a coresponding greeting, again 1 or 2 then transfered to an extension.

Does this sound like somethign a submenu would handle?

 

[Ricorize]

Ooops
\
Partner system, with Partner Mail R3

 

[TouchToneTommy]

Sure, but you have to create the submenus first before you can have a selector code reference them.

For instance, you want Auto Attendant No. 1 to answer the incoming call. Caller presses 1, and you want submenu 1 to answer. Caller presses 1 again, and you want submenu 2 to answer. Caller press 1 once again, and you want the call to transfer to Ext. 10.

Start by creating Mailbox 10. Now create Submenu 2, and set Selector Code 1 as Selector Code Transfer to Ext. 10. Record the greeting and save.

Now create Submenu 1, set Selector Code 1 to play Submenu 2, record the greeting and save.

Finally, go to Auto Attendant No. 1, Day or Night Mode, and set Selector Code 1 to play Submenu 1. Record the greeting and save.

 

[sysconsultant]

A submenu is similar to the main AA greeting in that it directs the caller to transfer to a destination by pressing a digit/digits. The caller can be transferred to an ext, hunt group, calling group, mailbox, another submenu, or an announcement. It uses Selector Codes 1-9, and you can create up to 99 submenus.

 

[Ricorize]

That is great info, exactly what I am looking for.

Will the caller be able to select 1 to go to another submenu or 2 to go to a different one?

ie.

From the main menu, press 9 to activate your membership.

Press 1 if you have a dog (then it plays a dog question) or press 2 if you have a cat (then it plays a cat question)

Then those submenus ask a question that will lead to a transfer to an operator, or a statemet saying we can not activate their membership followed by disconnect (would that be an announcement?)

 

[sysconsultant]

Yes, that will work, except an announcement doesn't have the disconnect option.

For that, you will need to direct them to a Bulletin Board mailbox. Create a mailbox and choose 19 as the Class of Service [COS]. The message you record can be up 4 minutes long.