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Subfolders do not auto expand anymore...

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robFSS

IS-IT--Management
Apr 29, 2003
106
US
One of my users swears that prior to our recent upgrade to exchange with Outlook 2003, if a message was delivered to a subfolder due to a rule, outlook would automatically expand the relevant subfolders to show that there was a new message in that folder. Now, no one in our organization has that functionality.

Is there a way to configure Outlook2003 so that if users have rules that route messages to subfolders, and a message is automatically delivered to a subfolder, the folder tree will expand in the navigation pane to indicate the location of new messages?
thanks,
Rob
 
I have never seen that happen in all the revisions of Outlook I've worked with. If the user expands their folders prior to closing Outlook however, it will be remembered and opened in that manner when they log in again.
 
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