Stumper PhonemanagerPro Softphone 1

[paul3461000]

When I try to make or receive a call via a Softphone an error message pops up, "sx80lc.ini file was not found", "Please contact elemedia at

http://www.lucent.com/elemedia".

I uninstalled Phonemanager, deleted everying thing I could find "Avaya" related in the registry and reinstalled...same result.

 

[weinmatt]

I beleive that i had the same problem. I'm not sure where i found the file, because i cant search it on google. I have it though, if you would like me to send it to you e-mail me at scott.orkin@arkhon.com

 

[paul3461000]

I should have mentioned...the file is in the Phone Manager directory.

 

[JeSTeROCK]

Sounds like part of the skin is missing. Try loading another skin or installing on another PC and copying the directories across.

 

[dencom]

I had the same problem today. Simple delete the profile folder and restart the phonemanager. Solved my problem.

Arnoud

 

[paul3461000]

dencom,

Do you mean the the Windows User Profile Folder?

Or is there a profile folder for Phone Manager, if so where is it?

Thanks.

 

[dencom]

My documents\Avaya\IP 400\PhoneManager\Profile

 

[Ronster]

I get the same error using IP Agent 5. I don't have a My documents\Avaya\IP 400\PhoneManager\Profile folder! Where do I find the profile for IP Agent 5?

...or the sx80lc.ini file?



Ronster

 

[JeSTeROCK]

Do a search

Ask someone to help you with windows profiles

A start... C:\Documents and Settings\Whateveruser\My documents ...etc

Good luck