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Stuck Processing EMV

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ccTexas

Technical User
May 18, 2006
75
US
What is the easiest way to cancel a stuck processing transaction after end of day and after we have already collected the $$.

Aloha NCR Collected payments show it is from business 6/16 and processed on 6/17 but still shows on the register as "processing". Since this happens so often, I need a simple way that I can teach our office to fix (not restaurant managers but corp office)
 
 https://files.engineering.com/getfile.aspx?folder=8a092548-369e-4edf-a3d5-cca0d3ab58ee&file=Resized_20210617_054358(1)1.jpg
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