I have a customer running IPOCC 9.1.8. They have been running mostly problem free since I upgraded them last September.
However they have lately been having a problem, where an agent goes into extended wrap and is unable to go back to available. Even logging out and back into the UI doesn't fix this, they will still be in extended wrap up. Deleting the agent and recreating sometimes fixes this and sometime doesn't.
I just restarted IPOCC services to see is this fixes this, but wanted to check here and see if anyone else has seen this.
Thanks,
"All men are fools. Some the wise, fool others. Others the foolish fool themselves. While a rare few fool both others and themselves. These are the rulers of men" from 'The Darkness That Comes Before' by R Scott Bakker
However they have lately been having a problem, where an agent goes into extended wrap and is unable to go back to available. Even logging out and back into the UI doesn't fix this, they will still be in extended wrap up. Deleting the agent and recreating sometimes fixes this and sometime doesn't.
I just restarted IPOCC services to see is this fixes this, but wanted to check here and see if anyone else has seen this.
Thanks,
"All men are fools. Some the wise, fool others. Others the foolish fool themselves. While a rare few fool both others and themselves. These are the rulers of men" from 'The Darkness That Comes Before' by R Scott Bakker