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Stuck at web portal 1

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blunderoos

Technical User
Sep 7, 2014
1
US
I am unable to access my work's webportal from my desktop. After typing in the username/password, the webpage doesn't go any further. The password field goes blank and doesn't even try connecting to a server for authentication. It isn't the portals problem, as it works on another PC. This has been recreated on three browsers (explorer, firefox, and chrome). This is on a a PC with a freshly installed Win 7 x64. Any suggestions on what could be causing the problem?

Thanks
 
I would contact your work's webportal support team. I think that would get you to a solution faster than asking some Internet tech site that knows nothing of how your work's webportal is constructed. Also, if it's a server side problem, there's almost no way we can determine that.

If you still want to go it alone, I would install the FireFox plug-in called "Live HTTP Headers" and watch the conversation between your browser and the server. A lot of times this can point you in the right direction for getting past a problem like this.

 
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