First a confession. I'm a PBX guy and have no experience with small keysystems.
A friend asked me to look at his STSe system. He has a flashVM card. The problem is this: When calling from an ext. you hear "If you have a mailbox on this system press #". After pressing # the system tries to transfer the call and you hear reorder tone. When calling from outside you hear a prompt to dial the extension number or dial by name in addition to the user press pound prompt, the reorder after making the choice. The original installer has been non responsive. After reading parts of the manuals It seems like the only thing that was configured was the "answering machine" and the flashVM was never configured. They did have a main greeting recorded at one time.
Thanks in advance for any assistance.
Wayne
A friend asked me to look at his STSe system. He has a flashVM card. The problem is this: When calling from an ext. you hear "If you have a mailbox on this system press #". After pressing # the system tries to transfer the call and you hear reorder tone. When calling from outside you hear a prompt to dial the extension number or dial by name in addition to the user press pound prompt, the reorder after making the choice. The original installer has been non responsive. After reading parts of the manuals It seems like the only thing that was configured was the "answering machine" and the flashVM was never configured. They did have a main greeting recorded at one time.
Thanks in advance for any assistance.
Wayne