I have Exch UM setup with a couple test uses that seems to be working correctly for basic vmail, email notices, etc.
I am struggling with a few items;
[ol 1]
[li]Some staff, eg partners, have personal assistants that they usually refer to in their regular vmail which callers can just type the ext# of the assistant and be transferred.[/li]
[li]During business hrs we have a live receptionist that answers all calls and only after hours will there be an auto attendant answering the calls[/li]
[/ol]
I have been reading " about operator numbers, for the dial plan, auto attendant(AA), or personal operators, but either I am doing something wrong or these don't work with the AA disabled. I disabled the AA because when on and calling an ext# instead of getting the persons vmail I get the AA, then the caller has to navigate the menus to get to the actual users vmail. With it disabled it answers the caller with the staff vmail.
I also looked at the vmail rules a user can create but to get my expected result of being able to dial another staff instead of leaving a vmail, it seems overly complicated to create a new rule, then record a custom message and add all the prompts. For one staff ok i could do that but to ask 30+ staff to manually set this up is too much. I am assuming/hoping there is a way for callers to either dial a new ext# or use a prompt to get transferred to the admin assistant?
Any help or direction to a guide will be appreciated, thanks.
I am struggling with a few items;
[ol 1]
[li]Some staff, eg partners, have personal assistants that they usually refer to in their regular vmail which callers can just type the ext# of the assistant and be transferred.[/li]
[li]During business hrs we have a live receptionist that answers all calls and only after hours will there be an auto attendant answering the calls[/li]
[/ol]
I have been reading " about operator numbers, for the dial plan, auto attendant(AA), or personal operators, but either I am doing something wrong or these don't work with the AA disabled. I disabled the AA because when on and calling an ext# instead of getting the persons vmail I get the AA, then the caller has to navigate the menus to get to the actual users vmail. With it disabled it answers the caller with the staff vmail.
I also looked at the vmail rules a user can create but to get my expected result of being able to dial another staff instead of leaving a vmail, it seems overly complicated to create a new rule, then record a custom message and add all the prompts. For one staff ok i could do that but to ask 30+ staff to manually set this up is too much. I am assuming/hoping there is a way for callers to either dial a new ext# or use a prompt to get transferred to the admin assistant?
Any help or direction to a guide will be appreciated, thanks.
