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structure to setup a IT helpdesk software

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bhphoto

bhphoto

IS-IT--Management
Jul 30, 2003
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Hi there,

How are you today?

I would appreciate if anyone of you has a sheet with some kind of a structure to setup a IT helpdesk software [monitor 24-7], or any ideas of what to build on woud be great

Thanks in advanced
Joel Brave
 
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Find a copy of the book

"Running An Effective Help Desk" by Barbara Czegel
Wiley Computer Publishing

It provides what you seek and much more.

Carpe diem, procrastination is the thief of time...
 
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