Strip incoming digits passed from one vector to another

[cgogan13]

Hi, I have a situation where I need to strip digits being passed from one vector to another, does anyone know a way to do this?

Scenario is that we have an auto-attendant vector that callers are not supposed to enter extensions at the main prompt but do it anyway (they have an option to press 9 to enter an extension). So when someone dials say 1234 from the main menu, the people at option 1 get inundated with unwanted calls. I am deflecting them to a dial by number vector but that vector is getting the last digits dialed, which doesn't suffice. What I want to do is strip the digits out and offer them the prompt to enter the extension again.

Any ideas?

Thanks

 

[joe2938]

take out the command that allows them to dial the extensions

 

[cgogan13]

it's an auto-attendant, they have to be able to dial digits. There is no way to take out the command.

 

[joe2938]

or change the recording telling them the correct instructions for this auto-attd

 

[joe2938]

right after the press 1 2 3 etc put a command that says go to step x if digits = 1 for example and send it right back to the announcement

 

[cgogan13]

I just tried that, thanks for the suggestion. Problem is its still remembering the remaining digits so doesn't go to the announcement. I really thing the only way to fix it is to either strip off the 3 digits or insert the initial first digit. I'm thinking variables could help me do this but not sure.

 

[cgogan13]

ok, I figured something out. I entered a command "collect 3 digits after announcement none for none (basically this absorbs the previous entry.) Then it waits a few seconds and moves onto the next step. This will do

Thank.

 

[joe2938]

good spot