I got a call from a customer of mine saying that when they go to transfer a call, it only goes to one certain phone. No matter what they press. If someone calls in and wants to be transferred to extension 21, it will go to 25 and it does this no matter what. The system is a CICS. I have never heard of something like this. Any ideas?
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Strange Transfer Issue
- Thread starter rval1980
- Start date
SupportDude
Technical User
You need to review the configuration.
Check Forwarding on the sets.
Check for answer DN's.
Check for Hunt Groups.
See if you can duplicate the problem.
-SD-
Check Forwarding on the sets.
Check for answer DN's.
Check for Hunt Groups.
See if you can duplicate the problem.
-SD-
Really dumb, but I have had this occur a couple of times. It may just be that the DSS button for that extension is stuck. I have had to physically "crack" buttons before, due to orange pop, nail polish........ Sorry, but it was the first thing to pop into mind.
- Thread starter
- #4
SupportDude
Technical User
- Thread starter
- #6
Sounds like a stuck button to me. Hold down release button, run your fingers over the rest of the buttons. This usually releases stuck buttons. If one button does not release,the function of that button will be the only you can do, or you might just no function at all because your phone will be locked up
- Thread starter
- #8
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