Strange SNC Issue

[Hunnicut]

I have 3 offices connected via an SCN connection(s). All three can Direct dial each other with out any problem. They have need to be able to transfer calls from the outside to each other from time to time. While site a can transfer to site b, site C has issues transferring to site a. The call transfers fine but the customer can't hear anything, while the office personnel is fine. My gut tells me this is a firewall network issue. I just need to be sure as direct dial works.

http://www.tek-tips.com/threadminder.cfm?pid=940

Thanks.

 

[IPOLackey]

Hi Hunnicut,

Try again but disable "Allow Direct Media Path" on the extensions.

 

[joe2938]

ya but even if disable Allow Direct Media works you still have a network issue

 

[Hunnicut]

IPOLackey, That was my first thing to check and it had the same results.

Joe, I agree, any idea's on what I can tell the network guys to look for?

Thanks all!
Love this place.