techtactics
IS-IT--Management
OK, so I don't know what I broke, but I know something's broken... Hopefully it's fixable
I went out to a customer's site to install 2 cards in their IPO500v2 9.0 Cabinet. I first took out the SD and did a full backup of the card to my desktop, then put the card back in the cabinet (powered off at the time). The cabinet was at the original release at the time (no service packs, just 9.0.0.829), and it had one VCM32-V2 in slot 1. I unplugged the cabinet again, added a VCM32-V2 to slot 2, and a Phone-8 card to slot 3, then powered on. The cards flashed as normal on a reboot... lights 1 and 9 about 3 times a second, but after 20 minutes all they did was continue to flash like this, and the cabinet showed two cards installed - the new VCM in port 2, however, was the only one that showed up in System Status.
I was in a rush and uploaded a config while all cards were still flashing red thinking there would be no harm. I downloaded the config a while ago from this state of the cabinet, and added extensions, DIDs, users, and made a few SIP changes for an upgrade I need to do Friday.
Well, still nothing changed after the immediate reboot from the upload, so I shut down the cabinet and proceeded to try installing each card at a time in slot 1, then slot 2. At this point, nothing would work anywhere, not even the new VCM32 card. I looked again in System Status and saw the SD card didn't have a brand listed as they normally do. I put the SD into my PC and noticed a hidden folder added called sandglass or something (I don't remember the real folder name, but this is close). I recognized this as a Norton anti-virus folder that's written in the place Norton finds infections. So in other words, when I did the SD backup, my Norton thought it found an infection, and effectively corrupted the SD. This explains why the cards wouldn't come up I thought.
Moving on, I installed manager 9.0.11.0 and did a "Format SD" then a "Rebuild SD". I installed the card, moved Embedded Voicemail files back, and uploaded the configuration. Now I have a cabinet with the right configuration, that shows a VCM32 installed in port 1, even though no card is installed. Now no cards work in any slots except for the new VCM in port 2 again, however the card blinks port 1 and 9 3 times/second perpetually like the cabinet is booting, except the card works! The new card shows installed in the second port (device 3 according to Manager). I deleted the "Phantom" VCM32 in port 2 and did an immediate reboot, then the lights on the new VCM32 changed - port 1 on the VCM32 blinks green every 2 seconds or so.
At this point I tried adding the other cards to no avail, and now after a few reboots the lights on the VCM32 are back to blinking red 3 times a second!
I tested the other 2 cards in a 9.0.0.829 test cabinet, and they work just fine.
What could I do here? Do I need to upgrade Bin Files via Manager? for some reason? I included a screenshot of the control unit layout according to Manager as is at the moment.
Any help would be greatly appreciated. I apologize for the novel.
Edit: Do I possibly need to Upload System Files via Embedded File Management, or Do a File - Advanced - Upgrade after I rebuilt the SD card using the newer version of Manager?
I went out to a customer's site to install 2 cards in their IPO500v2 9.0 Cabinet. I first took out the SD and did a full backup of the card to my desktop, then put the card back in the cabinet (powered off at the time). The cabinet was at the original release at the time (no service packs, just 9.0.0.829), and it had one VCM32-V2 in slot 1. I unplugged the cabinet again, added a VCM32-V2 to slot 2, and a Phone-8 card to slot 3, then powered on. The cards flashed as normal on a reboot... lights 1 and 9 about 3 times a second, but after 20 minutes all they did was continue to flash like this, and the cabinet showed two cards installed - the new VCM in port 2, however, was the only one that showed up in System Status.
I was in a rush and uploaded a config while all cards were still flashing red thinking there would be no harm. I downloaded the config a while ago from this state of the cabinet, and added extensions, DIDs, users, and made a few SIP changes for an upgrade I need to do Friday.
Well, still nothing changed after the immediate reboot from the upload, so I shut down the cabinet and proceeded to try installing each card at a time in slot 1, then slot 2. At this point, nothing would work anywhere, not even the new VCM32 card. I looked again in System Status and saw the SD card didn't have a brand listed as they normally do. I put the SD into my PC and noticed a hidden folder added called sandglass or something (I don't remember the real folder name, but this is close). I recognized this as a Norton anti-virus folder that's written in the place Norton finds infections. So in other words, when I did the SD backup, my Norton thought it found an infection, and effectively corrupted the SD. This explains why the cards wouldn't come up I thought.
Moving on, I installed manager 9.0.11.0 and did a "Format SD" then a "Rebuild SD". I installed the card, moved Embedded Voicemail files back, and uploaded the configuration. Now I have a cabinet with the right configuration, that shows a VCM32 installed in port 1, even though no card is installed. Now no cards work in any slots except for the new VCM in port 2 again, however the card blinks port 1 and 9 3 times/second perpetually like the cabinet is booting, except the card works! The new card shows installed in the second port (device 3 according to Manager). I deleted the "Phantom" VCM32 in port 2 and did an immediate reboot, then the lights on the new VCM32 changed - port 1 on the VCM32 blinks green every 2 seconds or so.
At this point I tried adding the other cards to no avail, and now after a few reboots the lights on the VCM32 are back to blinking red 3 times a second!
I tested the other 2 cards in a 9.0.0.829 test cabinet, and they work just fine.
What could I do here? Do I need to upgrade Bin Files via Manager? for some reason? I included a screenshot of the control unit layout according to Manager as is at the moment.
Any help would be greatly appreciated. I apologize for the novel.
Edit: Do I possibly need to Upload System Files via Embedded File Management, or Do a File - Advanced - Upgrade after I rebuilt the SD card using the newer version of Manager?
