Strange Problem with ASM and Call Routing.

[AlquestTech]

I have, what appears to me to be, a very strange problem.

I have had a Norstar system (4.1) with an ASM on it installed for several years.

The system uses call routing and is set to night routing on PRI-A and normal routing is Pool A. It is set to night routing so that if the PRI fails it falls to normal routing.

It has worked fine for the last 5 years.

Well today I discovered that even though the routing is working right on my digital stations. It is not on the analog stations.

For some reason, when I call out on them, they are routing out on Pool A instead of PRI-A.

I went ahead and removed Pool A from their line Access and then the calls routed out on the PRI but as soon as I added Pool A back to the analog stations access, it started routing outbound calls through Pool A

Mind you, the Digital Stations are routing properly, through PRI-A.

I disabled the ASM module and re enabled it, but I am still having the problem.

Has anyone ever seen this type of problem before?


Just so I don't get responses telling me to check my routing I will include it here

Dest Code 9any digit
Normal route 001
night route 095
Absorb 1

route 001
Pool A add "9"
route 095
PRI-A add "9"

Control set is in night routing mode.
Control set has been verified as same for Digital stations and Analog stations


As I said - this was all working fine before and now it seems not to be.
Could I have a problem with the ASM? Or could I have inadvertently changed something?

Could the ASM not be seeing I am in Night mode for some reason?


Any ideas or help would be greatly appreciated.

Thank you

 

[ringjenny]

Not that this will fix your problem but why is 9 being absorbed in des code just to be added in rt? looking at asm issue here, I may have more info later

 

[AlquestTech]

Because of previous routing where the 9 was not required. Was just easier to change the programming that way at the time.