Strange Problem on a voicemail box

[AlquestTech]

I recently set up a voicemail box on a BCM 3.6 so that my customer can forward their calls to voicemail and the message is on alternate greeting so that it does not take any messages.
I also added a personal attendant to the box that goes to a skillset at our the Call center.
What happens that is really strange though is that if the caller stays on the line after the message has played, he hears the prerecorded prompt saying the box is not allowing messages then the call suddenly switches to autoattendat greeting number 1.
ANy idea why this would be happening?
If the caller presses 0 they are transferred to the appropriate skillset, but if they stay on the line they get AA greeting number 1.
This does not happen when I call the box internally.

 

[AlquestTech]

Well now I have a Norstar NAM that is doing the same thing. As soon as the voicemail message plays (Alternate) the call is being directed to CCR tree number 1
Anyone have any ideas at all of what I might have set wrong for this to happen?
I cannot be absolutely certain, but I do not think it was doing this before.
It seems to only happen when I have a mailbox setup fro alternate greeting and not taking any messages.

 

[kwtaylor]

You have to tell the system what to do with the call if no response. It appears that it's reverting to the system default of going to the operator/ Auto Attendant.

You can change it repeat the previous recording or drop the call.

 

[AlquestTech]

WHere would I do that?

 

[acewarlock]

You don't use alt greeting, you make the box a Info only.




This is an Analogy so don't take it personally as some have.

Why change the engine if all you need is to change the spark plugs.

 

[AlquestTech]

I tried making it an info box but then I am not able to add the personal attendant feature, which they really need.