I'm having a strange issue since upgrading to 9.1.5 and I am hoping that someone may have had the same issue and may be able to help. This is an IP Office server edition. I just recently upgraded them from v9.1.1 to v9.1.5. Their customer service hunt group is setup as longest waiting with a 20 second no answer timer, no voicemail and a 600 second overflow. Announcement are on with a 15 second timer to the first announcement and 90 seconds to the 2nd. Queuing is on. Intermittently, a call will come into an agent, the phone will ring but before the agent has a chance to answer the call, it will start to ring at another agent. I asked the customer to keep a log and was able to find several of the calls in their call accounting software (Xima) and it shows the call ringing the first agent for 7 or 8 seconds before going to the next agent. I just tried changing the queue type to "Assign Call on Agent alert" to see if it makes a difference and am waiting to hear back from the customer but thought I would also check here. Any help would be appreciated.
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Strange issue with hunt group calls since upgrading to v9.1.5
- Thread starter cplatt7
- Start date
amriddle01
Programmer
Hitting "Drop" will make he call move on (at least it used to), I assume they aren't doing that 
- Thread starter
- #3
I do not believe they use the drop button. Most if not all of the agents have wireless headsets and I believe that they answer and hangup by pushing the button on the headset. I'm just curious why some of the calls are not ringing the agent for the full 20 seconds that the no answer timer is set for?
amriddle01
Programmer
You'll need to capture it in monitor to be sure
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