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Strange issue with calling in to ACD number

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ALEXROC

Programmer
Jan 17, 2014
11
0
0
SG
Hi All,

I have Aastra MX-One 4.1 SP7 system connecting via SIP trunk with 7 cisco systems. MX-One has ACD group number 6666 for call centre. 2x cisco sites can not reach to this number. I have used the same configuration for all sites so 5 are working fine hence no doubt on the configuration. But cisco vendor also mentioned they have used same routing configuration as well and can not find any error. Not sure what is happening to only this specific number. This 2 sites call to similar number range (eg:6667, 6668) call successful, call to other extensions also no issue. Please advise if anyone know or faced this kind of issue before.

note: If cisco route the call through other working cisco cme bypass to MX-One, it's work. In below config , DEST=701, ROU=102 is which is not working for incoming to 6666 only. Outgoing is ok.
RODDP:
701 102 0505000000000250005001010000 0 4 0
744 100 0505000000000250005001010000 0 4 0
752 106 0505000000000250005001010000 0 4 0
755 105 0505000000000250005001010000 0 4 0
784 103 0505000000000250005001010000 0 4 0
7861 101 0505000000000250005001010000 0 4 0
7864 104 0505000000000250005001010000 0 4 0
7869 104 0505000000000250005001010000 0 4 0
787 101 0505000000000250005001010000 0 4 0
79150 108 0505000000000250005001010000 0 4 0
79155 107 0505000000000250005001010000 0 4 0
7919 107 0505000000000250005001010000 0 4 0

ROCAP:
100 0110000000000010 5 3110000001 0 30 128 00151515 1111100000A0 001100
101 0110000000000010 5 3110000001 0 30 128 00151515 1111100000A0 001100
102 0110000000000010 5 3110000001 0 30 128 00151515 1111100000A0 001100
103 0110000000000010 5 3110000001 0 30 128 00151515 1111100000A0 001100
104 0110000000000010 5 3110000001 0 30 128 00151515 1111100000A0 001100
105 0110000000000010 5 3110000001 0 30 128 00151515 1111100000A0 001100
106 0110000000000010 5 3110000001 0 30 128 00151515 1111100000A0 001100
107 0110000000000010 5 3110000001 0 30 128 00151515 1111100000A0 001100
108 0110000000000010 5 3110000001 0 30 128 00151515 1111100000A0 001100
RODAP:
100 TL66 H'00000000 H'00000000 H'00000000 NO
101 TL66 H'00000000 H'00000000 H'00000000 NO
102 TL66 H'00000000 H'00000000 H'00000000 NO
103 TL66 H'00000000 H'00000000 H'00000000 NO
104 TL66 H'00000000 H'00000000 H'00000000 NO
105 TL66 H'00000000 H'00000000 H'00000000 NO
106 TL66 H'00000000 H'00000000 H'00000000 NO
107 TL66 H'00000000 H'00000000 H'00000000 NO
108 TL66 H'00000000 H'00000000 H'00000000 NO
 
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