Strange issue - Agents login in Rel 4.0

[telering]

Dear all.

We have s8500/g650 with rel 4.0 CM running, & licensed is only opned for BCMS Basic not for elite agents.

For all the agents we have 9650 IP Phones.

Hunt group is 11 & agent logind ids we created in BCMSvu login as 7011,7012 ...

when agent tried to login using *75 11 7011 system rejects & gets busy tone agent not able to login, even we tried login *75 7011 11 still it is refusing

this is the way to login to basic BCMS or we are doing something wrong

Pls Pls advice

Thanks

 

[nohuhu]

telering,

try using 0011 as hunt group number.

 

[telering]

Thanks dwalin

Thats did the trick now i am able to login