strange call routing behaviour

[polska1979]

Hi

I have agents who are getting calls hit the skill they have allocated, but upon answering the agent hears the announcements of a particular vector

we are trying to get traces etc, but proving difficult to replicate

any one had any experience of this before??

cm5.2.1

 

[montyzummer]

Do you mean the agent hears the announcement or "whisper" that is set on the VDN, you can turn this off in COR "Hear VDN of originall announcement" , I doubt that they are hearing announcements from a vector.
So 2 ways to test

1.disable the option in COR.

2.Make a note of the Ann number on the VDN and remove it.

Let us know.

Regards.

APSS (SME)
ACSS (SME)