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STR TLK busy

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jcurtiss

MIS
Dec 11, 2002
74
US
Intermittent voicemail problems. When I call in from the outside, sometimes the autoattendant picks up, sometimes it doesn't. When I call a DID, it rings at the desk 4 times then transfers to the Flash extension 5145, but the flash only answers sometimes. other times it just rings and rings and rings. same thing if i'm transferred to an extension. Dialed into the RAD, F983 gives me a STR TLK busy about 70% of the time. other times it prompts me for the log like it's supposed to.
 
You are busier than normal therefore need to add more vmail ports or some are not working.
Flash comes 2 or 4 channel (some call it ports).
Have 2 or 4 people call to check messages at same time when lines are quite to see if all are working.
You can open up the Flash unit and if there is a 4 port Cartridge in the bottom it will say 4 on it and if not you only have a 2 port.
Flash will not go beyond 4, you would need a Call Pilot 150 vmail which has 8 channels.


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