Store and mailbox not in sync in Exchange 2007

[apc1234]

Hi all,

One of our executives is having an odd issue with his email. He has had two instances where an external email did not make it into his mailbox but it showed up on his Blackberry.

When I ran the Message tracking results, the two emails show up as being received by the server and delivered to the store, but it does not show up in his Inbox. The user is configured to use Outlook 2003 in cached mode. We logged in using OWA and still don't see the email.

Any ideas? All help is sincerely appreciated.

Thanks,

APC

 

[58sniper]

Delivered to the store pretty much = it's in the mailbox (or at least made it to the mailbox). Some things that can cause mail to not be visible including junkmail folder/settings, rules, and filtered views.

Pat Richard MVP
Plan for performance, and capacity takes care of itself. Plan for capacity, and suffer poor performance.

http://www.ucblogs.net/blogs/exchange/

 

[AW78]

Ive seena similar issue in the office and coulnt expalin it...does the user use a cached copy ( ost)? , if so..disable it then try...

Allen White MCSE,MCSA,MCITP,MCTS,CCA,CCSP,VCP

http://techieshelp.com

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