Stop the insanity…of the phone CFNA loop!

[GUIsareapassingfad]

Hotel Front Desk – a console and two 2616’s.

Call comes into Console from DID main number 3100 or 0 (operator).

After 3 or 4 rings CFNA to x1411, which are the two 2616 sets. After 3 or 4 more rings, the call gets bounced back to the console, and so on, and so on, until the caller gives up and goes to a holiday inn.

We want to make a change so after the call CFNA to x1411 it CFNA to a third number, x1415 where it gets 2 rings then voicemail.


I have printed the TN blocks on the two 2616’s Front Desk East and Front Desk West.
AFAICT, they hunt to x5099, which is an MCDN that goes to the console.
If I set both sets to hunt to 1416, and set CLS SFD to SFA, I think this should work.


I am asking for assisitance, feedback , and or constructive criticism as to whether this will work please?
Normally I would stumble around to figure it out, but this the front desk so I want to be swift and decisive causing minimal downtime.

Front Desk West
DES 2AV
TN 020 0 02 10
TYPE 2616
CDEN 8D
CTYP XDLC
CUST 0
AOM 0
FDN 5099
TGAR 0
LDN 0
NCOS 7
SGRP 0
RNPG 0
SCI 0
SSU 0005
LNRS 16
XLST 0
CLS CTD FBD WTA LPR MTD FNA HTA ADD HFA
MWD LMPN RMMD SMWD AAD IMD XHD IRD NID OLD VCE DRG3
POD DSX VMD CMSD CCSD SWD LNA CNDA
CFTD SFD MRD DDV CNID CDCA MSID BFED RCBD
ICDD CDMD MCTD CLBD AUTU
GPUD DPUD DNDD CFXA ARHD FITD CLTD ASCD
CPFA CPTA ABDD CFHD FICD NAID BUZZ AHD
DDGA NAMA
USRD ULAD RTDD RBDD RBHD PGND OCBD FLXD FTTU MCBN
CPND_LANG ENG
RCO 0
HUNT 5099
LHK 1
PLEV 02
AST
IAPG 0
AACS NO
ITNA NO
DGRP
MLWU_LANG 0
DNDR 0
KEY 00 SCR 1411 0
CPND
NAME FRONT DESK
XPLN 27
DISPLAY_FMT FIRST,LAST
01 SCR 5411 0
CPND
NAME FRONT DESK
XPLN 27
DISPLAY_FMT FIRST,LAST
02 AO6
03 MCR 5454 0 MARP
CPND
NAME FRONT DESK
XPLN 27
DISPLAY_FMT FIRST,LAST
04 MCR 5454 0
CPND
NAME FRONT DESK
XPLN 27
DISPLAY_FMT FIRST,LAST
05 MCR 5454 0
CPND
NAME FRONT DESK
XPLN 27
DISPLAY_FMT FIRST,LAST
06 MCR 5454 0
CPND
NAME FRONT DESK
XPLN 27
DISPLAY_FMT FIRST,LAST
07
08
09
10 CFW 12 77
11 RGA
12
13 TRN
14 OVB
15
DATE 22 JUL 2016

Front Desk East
DES 2AS
TN 020 0 03 03
TYPE 2616
CDEN 8D
CTYP XDLC
CUST 0
AOM 0
FDN 5099
TGAR 1
LDN NO
NCOS 7
SGRP 0
RNPG 0
SCI 0
SSU 0005
LNRS 16
XLST 0
CLS CTD FBD WTA LPR MTD FNA HTA ADD HFA
MWD LMPN RMMD SMWD AAD IMD XHD IRD NID OLD VCE DRG1
POD DSX VMD CMSD CCSD SWD LNA CNDA
CFTD SFD MRD DDV CNID CDCA MSID BFED RCBD
ICDD CDMD MCTD CLBD AUTU
GPUD DPUD DNDD CFXA ARHD FITD CLTD ASCD
CPFA CPTA ABDD CFHD FICD NAID BUZZ AHD
DDGA NAMA
USRD ULAD RTDD RBDD RBHD PGND OCBD FLXD FTTC MCBN
CPND_LANG ENG
RCO 0
HUNT 5099
LHK 0
PLEV 02
AST
IAPG 0
AACS NO
ITNA NO
DGRP
MLWU_LANG 0
DNDR 0
KEY 00 SCR 1411 0 MARP
CPND
NAME FRONT DESK
XPLN 27
DISPLAY_FMT FIRST,LAST
01 SCR 5411 0 MARP
CPND
NAME FRONT DESK
XPLN 27
DISPLAY_FMT FIRST,LAST
02
03 CFW 10 3100
04 AO6
05 SCR 5090 0
CPND
NAME FRONT DESK
XPLN 27
DISPLAY_FMT FIRST,LAST
06 SCR 5506 0 MARP
07
08 SCR 5507 0 MARP
09 TRN
10
11
12
13
14
15
DATE 22 JUL 2016


NACT end
>
OVL000
>


Nortel Meridian1
Version 2511
Release 25
Issue 8

 

[Firebird Scrambler]

You might also want to print off and post your RDR settings from LD 21. The reason is that there are global forwarding settings that could over ride the extension forwarding on DID and Attendant calls.

Also your RCO settings are 0, 1 or 2 for your extensions and they are the number of calls before transferring and these are also found under the RDR settings.

Firebird Scrambler

Nortel & Avaya Meridian 1 / Succession & BCM / Norstar Programmer

Website =

http://somertel.com

linkedin

 

[Wanebo]

In that last part Firebird meant that they are the number of ringing cycles before the calls transfer.

 

[Firebird Scrambler]

Sorry, yes I meant to say that.

Firebird Scrambler

Nortel & Avaya Meridian 1 / Succession & BCM / Norstar Programmer

Website =

http://somertel.com

linkedin

 

[GUIsareapassingfad]

Here is the RDR data from LD 21:
TYPE RDR_DATA
CUST 00
OPT CFF CFRD PVCD CWRD
FNAD FDN
FNAT FDN
FNAL FDN
CFTA NO
CCFWDN
CFN0 4
CFN1 2
CFN2 3
DFN0 4
DFN1 2
DFN2 3
MDID NO
NDID NO
MWFB NO
TRCL 0
CRT0 00 00 00 00
CRT1 00 00 00 00
CRT2 00 00 00 00
CRT3 00 00 00 00
DAY0
DAY1
DAY2
DAY3
HOLIDAY0
HOLIDAY1
HOLIDAY2
HOLIDAY3


Nortel Meridian1
Version 2511
Release 25
Issue 8