Stop taking ACD calls at specified time 1

[mqh123]

Can someone tell me what would be the way to can change an ACD group from receiving calls at 5:00 but leave the calls that were in queue at 5:00 remain and allow us to answer those calls? Thank You,

 

[Johnthephoneguy]

Do you have symposium or just basic acd?

JohnThePhoneGuy

"If I can't fix it, it's not broke!

 

[mqh123]

Basic ACD.......eh....on the command line.

 

[GHTROUT]

To automate the schedule:

You could front-end the call with CP or MerMail, using a time-of-day control.

You could front-end the call with the PBXs CRTOD (Call Redirection by Time of Day) - but that comes at a price of complexity too. You would need to create an RCO of 1 ring and possible create a new ring tone that was extremely short and set it as DNRI on the DN you were redirecting by Time of Day. What would happen is callers would dial a the DN, which would be converted to an SCR on a TN with CRTOD and DNRI, which would FDN to the agent queue (which would be a new ACD DN, since the published DN would now be that TN with CRTOD)

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[mqh123]

Gee.....there should be an easier way.

 

[bigindian65]

a Supervisor can control Night Service in basic ACD allowing calls in queue to be answered and new calls to receive night treatment. If the sup has a nsv key they select from their dial pad 8 [letter T] transition mode which is what you want, or 6 [letter N] night mode or 3 [letter D] day mode.

Mato' Was'aka

 

[mqh123]

So I would add a nsv key to the sups phone, then the sup just hits the nsv key and the number 8 and the calls should stay in que until they are answered even under night treatment?

 

[bigindian65]

the actual key mnemonic is NSVC for the supervisor set.

Mato' Was'aka

 

[mqh123]

tried to add NSV to button 6 and got swartzed. Is it called something else?

 

[mqh123]

Change

DNDR
KEY 06 NSVC
SCH0746

 

[trvlr1]

Did you put the ACD loop number after it? or did you get the code before you could enter it?

 

[bigindian65]

NSVC, but that isn't all there is to it,

example: key 8 nsvc 2200

2200 being the acdn that is on key 0 in this example

Mato' Was'aka

 

[bigindian65]

and it must be a sup set

Mato' Was'aka

 

[GHTROUT]

I clearly see NSVC, not NSV, and it must be on a Sup set, and the Queue number must go after the NSVC

So, if the Queue is 1234

KEY 6 NSVC 1234

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[GHTROUT]

My post automates it, but of course, the NSVC key is a lot better choice.

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