Stop Forwarded Phone Parsing CLID

[dbuxton101]

I currently have an issue on a BCM 50 where it is passing through the CLID to the forwarded number instead of the handsets CLID
ie 0408xxxxxx calls extn 5043 which forwards to answering service. Answering service recieve CLID of 0408xxxxxx instead of xxxx5043
This is a problem as phone is forwarding to an answering server who answer calls based on the incoming CLID. How do I stop the parsing and force the handsets CLID?
If you look at the trace below, I call 03XXXXX5043 which from 04XXXXXX63 which forwards to my mobile (04XXXXXX63) You see in the trace when it forwards the 'calling party number' is 04XXXXXX63 instead of 03XXXX5043. Pls Help

Calling party number - E.164/National - 04XXXXXX63
Numbering Plan Identification: ISDN/Telephony numbering plan (Rec. E.164)
Type of Number: National Number
Screening indicator: Network provided
Presentation indicator: Presentation allowed
Number Digits: - 04XXXXXX63

Called party number - E.164/Subscriber - 03XXXX5043
Numbering Plan Identification: ISDN/Telephony numbering plan (Rec. E.164)
Type of Number: Subscriber Number
Number Digits: - 03XXXX5043

12:42:33 < CC > CRef Origin: CRef 2B4 CALL_PROCEEDING_CC
Channel identification - B-
Information Channel Selection: B1 channel
D-Channel Indicator: channel identified is not the D-channel
Preferred/Exclusive: exclusive - only the indicated channel is acceptable
Interface Type: primary rate interface
Interface Identifier Present: interface implicitly identified
Channel Type/Map Element Type: B-channel units
Number/Map: channel indicated by number
Coding Standard: CCITT standard as in Recommendation Q.931
Channel Number: :
12:42:33 < CC > CRef Origin: CRef 2B4 FACILITY_CC

12:42:37 < CC > CRef Origin: CRef 2B4 ALERTING_CC
12:42:37 < CC < CRef Origin: CRef 9 SETUP_CC
Bearer capability - Speech - G.711 A-law
Information Transfer Capability: speech
Coding Standard: CCITT standardized coding
Information Transfer Rate: 64 Kbits/s
Transfer Mode: circuit mode
User Information L1 Protocol ID: Recommendation G.711 A-law
Layer and Protocol Identification: User Information L1 Protocol
13 00 81 90 00 00 A3 00 00 00 00 00 00 00
Calling party number - E.164/National - 04XXXXXX63
Numbering Plan Identification: ISDN/Telephony numbering plan (Rec. E.164)
Type of Number: National Number
Screening indicator: User provided, not screened
Presentation indicator: Presentation allowed
Number Digits: - 04XXXXXX63
Called party number - Unknown/Unknown - 04XXXXXX63
Numbering Plan Identification: Unknown
Type of Number: Unknown/Reserved Value
Number Digits: - 04XXXXXX63
12:42:37 > CC > CRef Origin: CRef 9 CALL_PROCEEDING
Channel identification - B-Channel 2
Information Channel Selection: B1 channel
D-Channel Indicator: channel identified is not the D-channel
Preferred/Exclusive: exclusive - only the indicated channel is acceptable
Interface Type: primary rate interface
Interface Identifier Present: interface implicitly identified
Channel Type/Map Element Type: B-channel units
Number/Map: channel indicated by number
Coding Standard: CCITT standard as in Recommendation Q.931
Channel Number: : Channel 2

 

[curlycord]

I think many wish they had your problem including me.

Have you tried entering your biz number under OLI in each set?

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[curlycord]

If it does not work you will need to call the carrier but note it would be a system wide thing so if some users have their sets forwarded to their mobiles then they will no longer get to see whom is calling them, it will instead show the office number.

The BCM automatically tries to forward the CLID and the Carrier usually denies what you have going.
I dont know if the OLI actually overrides in this scenario or not.

The other option is to have the answering service supply a private DID that you can forward too instead.





________________________________________
We take the time to try to answer your questions for free, please return the favor and take the time to answer back and include any resolution you found elsewhere, thanks.

=----(((((((((()----=

http://www.curlycord.com

Toronto Canada

http://www.telcopc.ca