Stop Error Definitely Linked to Video Driver - how to fix?

[beasleyd]

Here's the situation:

One of my company's HR personnel needed an upgraded computer to replace her extremely slow, outdated machine. Using Acronis with Universal Restore, I took an image of her old machine and put it on the new hardware with the Universal Restore function (which strips the HAL and allows new drivers to be installed).

All of it was working PERFECTLY until I loaded the video driver. Upon restart, I get the dreaded STOP error. Here is the exact text.

***
STOP: 0x0000001E (0xC0000005,0xEB1860DC,0x00000001,0x00000004)
KMODE_EXCEPTION_NOT_HANDLED
***

I've uninstalled the drivers as well as used Driver Cleaner 3 to make sure all the files are removed as well. This restores the computer back to a usable state, sans proper video settings.

The weird thing is that if I load the driver and choose not to restart, it works perfectly. I can change colors, resolution, and the hardware acceleration is definitely working. I've checked the Microsoft KB regarding the KMODE error and it is not the virus that has a similar symptom. I know it is the video driver.

Also, I've tried the driver directly from Intel, the HP supplied driver, and even let Windows retrieve it from Windows Update. All do the same thing.

The reason I didn't just do a new computer setup on Windows XP (this is a Windows 2000 machine, btw) is because she has many, many, many customized programs so that if I can get passed this she will have a computer identical to her old one, only faster.

 

[Kemisco]

Hi beasleyd,

I'm guessing that your desktop begins to load and it looks like you're about home free when you get the error message.

Not knowing what make of video adapter you have, let's say, for example, it's made by nvidia. Go to Start and then to Run. In the Run dialog box, type msconfig and click OK. A System Configuration Utility box will appear. Now under the Startup tab, look for listings that may relate to your make of adapter, such as NvCplDaemon, nwiz, or NvMediaCenter. Uncheck them and hit apply, then restart your computer.

Before the driver was loaded, these listings did not exist in the Startup dialog box; that's your first indication that they are related to your new hardware installation.

Kemisco

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Take your computer outdoors when blowing out the dust; it's mostly skin dust. A clean computer is a cool computer.

 

[BadBigBen]

Stop: 0x0000001E" Error Message During Setup

http://support.microsoft.com/kb/161703/en-us

http://support.microsoft.com/?kbid=314451

Possible Resolutions to STOP 0x0A, 0x01E, and 0x50 Errors

http://support.microsoft.com/?kbid=183169

How to Use Driver Verifier to Troubleshoot Windows Drivers

http://support.microsoft.com/?kbid=244617

Basically what it boils down to:

1.) Update BIOS
2.) Disable AntiViral Check in the BIOS, aswell as the SMART monitoring...
3.) Make sure that the Drivers are WHQL Signed...

if all that does not help, try another GFX Card.

Ben

"If it works don't fix it! If it doesn't use a sledgehammer..."