stoopid user question

[konabean]

hi, need to know how search on the following in ars help desk:

for this purpose i have a group/queue called "IT"

1) tickets opened and closed by "IT"
- i assume this would simply be 'group assignment' = "IT" ?

2) tickets transferred into and resolved by "IT"

3) tickets transferred out and not resolved by "IT"

thank you in advance!