statting a TN/DN

[coniglio]

my CEO has two phones, one on desk and one on table. They have the same PDN and rollover. I have to change his table phone and don't want to cut him off should he happen to be using it. When I stat his desk TN it shows BUSY. But so does his desk phone TN. I don't think he's actually talking on two phones simultaneously. Is the information shown below accurate as far as whether the table phone is in use or not?
DN 2237
CPND
NAME John Doe
XPLN 11
DISPLAY_FMT FIRST,LAST
TYPE SL1

TN 004 0 12 03 KEY 00 H MARP DES 17W58B 5 AUG 2002
(3000)*****DESK PHONE*****
TN 004 0 15 10 KEY 00 H DES 17W33A 21 AUG 2003
(3904)*****TABLE PHONE*****

NACT
REQ: stat 4 0 12 3 *****DESK PHONE*****
BUSY
REQ: stat 4 0 15 10 *****TABLE PHONE*****
BUSY

 

[cmawbey]

have you tried STATing in LD32 ?

LD32
. stat x x x x (tn)



Colin

 

[lgarza1]

I think STATing the TN's, both will still come up busy. Go in and unplug the phone on the table. Then IDU both TN's in ld 20. The switch should see one but not the other. Whichever it doesn't see is the one you unplugged. Also, if the phone is unplugged, this will prevent the CEO from making a call on this phone while you are in the process of making changes.

Once you figure it out, go into LD 85 and change the DES for these two phones. One could be "desk" the other "conf". This way you won't have the confusion in the future.

 

[1brc]

Some CEO's don't want to be bothered so you can go to ld 80 and "trac" the tn and find out which is actually being used. It looks like you already know which one is which.