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statistics guidance

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keefbeef

IS-IT--Management
Oct 7, 2009
54
GB
We currently use Contact Centre 6 and without training, we have been having difficulty understanding column titles within some of the reports (for example, Agent Performance).

Is there any good resource explaining what each piece of information means. Examples include ring time, waiting time, walk away, etc.
 
bajangsa, thanks for the offer.... That document has most (if not) all the fields defined and that's what I was looking for!

Thanks again guys!!
 
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