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Station with multiple extensions
- Thread starter Benami
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If you want to make outgoing as well as incoming calls with the different numbers, you need to add a key system, also called multi-line. The 2nd number can be a real (digital or ip) phone or instead, a "signed off" phone.
1 - On your digital phone give it a LINE key (tapro amo)
2 - Add the phone as a PRIMary line on that key (kcsu amo)
The phone is now a key system, with one number only. With amo parameters in KCSU you can change the config around for various features.
3 - Add another LINE key to the phone for a 2nd number (I think 28 numbers is the limit, can't remember)
4 - Make this 2nd number itself also a PRIM line in KCSU (either it's a physical phone, or you have added it in SBCSU as "signed off", but it must have a TAPRO with a LINE key and be assigned as a PRIM line.
5 - Use kcsu amo to add this 2nd number on to the 1st phone as type SECondary on the 2nd LINE key you added.
You cannot add a phone as a SECondary line unless it is itself a PRIMary line.
You can control in KCSU how to handle the incoming call alerts, which number is used default for outgoing etc. But above will make it work. Everything else is a tweak.
1 - On your digital phone give it a LINE key (tapro amo)
2 - Add the phone as a PRIMary line on that key (kcsu amo)
The phone is now a key system, with one number only. With amo parameters in KCSU you can change the config around for various features.
3 - Add another LINE key to the phone for a 2nd number (I think 28 numbers is the limit, can't remember)
4 - Make this 2nd number itself also a PRIM line in KCSU (either it's a physical phone, or you have added it in SBCSU as "signed off", but it must have a TAPRO with a LINE key and be assigned as a PRIM line.
5 - Use kcsu amo to add this 2nd number on to the 1st phone as type SECondary on the 2nd LINE key you added.
You cannot add a phone as a SECondary line unless it is itself a PRIMary line.
You can control in KCSU how to handle the incoming call alerts, which number is used default for outgoing etc. But above will make it work. Everything else is a tweak.
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I don't. Service partners have access to downloadable docs but a login to the partner portal is needed. Maybe someone else on here can help you.
If you just start with add-kcsu and leave anything you don't know as default, it'll work Just configure like I said. Put 2 line keys on your phone. Add the phone as KCSU prim. Add a 2nd phone (real or not) also as KCSU prim, then add that 2nd phone as KCSU sec on the first phone. With minimal default config it will work.
If you just start with add-kcsu and leave anything you don't know as default, it'll work Just configure like I said. Put 2 line keys on your phone. Add the phone as KCSU prim. Add a 2nd phone (real or not) also as KCSU prim, then add that 2nd phone as KCSU sec on the first phone. With minimal default config it will work.
If you take the Unify technician training classes you will get a copy of the HTML version of the AMO manual, and a lot of other manuals, but you CAN sign up for an and user account on the unify portal and it will give you access to most of the system documentation manuals you can download, and minor things like phone firmware upgrades and sometimes certain clients (but not the HTML version of the manual because it's a whole directory full of files). To get access to the knowledge base and the software that matters you need to have the login for the "technician" portal (partner portal). In addition, by creating an accont on the end user portal you also get access to Unify's own forums, that are not only supported by people like us, but are also monitored by Unify staff, and you can also get things like security bulletin notices and other related things.
Also note that if your system is running 4000 V6 or V7.1 you can login to the system portal on your 4000 (typically the IP of that is 1 address lower than the assistant, so if Assistant is 10.1.3.123 the portal might be 10.1.3.122. Note when you try to access the portal you need to use HTTPS:// - the system portal has all of the documentation for the system once you get in there. I know it got broke in V7R2 so none of the help stuff works right and I am not sure if that got fixed in a future hotfix, or if it never got fixed in V7R2. V5 and lower do not have the portal.
More on topic, it has been my experience with the 4000 that if you set up a phone that has, say, a Prime line key, and 2 secondary line keys so you have a total of 3 lines on that phone, it will nOT matter which of the 3 line keys that you press - the phone will give out the number of the Prime Line key (usually bottom button) of that phone as the caller-id info (at least to outside calls).
Don Bruechert, Voice Comm Analyst II
CareTech Solutions @ Holy Family Memorial
Manitowoc, WI, USA
Also note that if your system is running 4000 V6 or V7.1 you can login to the system portal on your 4000 (typically the IP of that is 1 address lower than the assistant, so if Assistant is 10.1.3.123 the portal might be 10.1.3.122. Note when you try to access the portal you need to use HTTPS:// - the system portal has all of the documentation for the system once you get in there. I know it got broke in V7R2 so none of the help stuff works right and I am not sure if that got fixed in a future hotfix, or if it never got fixed in V7R2. V5 and lower do not have the portal.
More on topic, it has been my experience with the 4000 that if you set up a phone that has, say, a Prime line key, and 2 secondary line keys so you have a total of 3 lines on that phone, it will nOT matter which of the 3 line keys that you press - the phone will give out the number of the Prime Line key (usually bottom button) of that phone as the caller-id info (at least to outside calls).
Don Bruechert, Voice Comm Analyst II
CareTech Solutions @ Holy Family Memorial
Manitowoc, WI, USA
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