station report

[pra4par]

How do I pull reports on a specific station to see what calls were made, recieved, what time they were made and how long the call lasted? I need to pull these reports on Tuesday for Monday's calls, pull it on Wednesday for Tuesday's calls and so on...
Thanks

 

[mikeydidit]

The only way to get all that you are after on these reports, is throught a call accounting system. If you have the number that you need this report run for in a ACD group, you can get a limited report ran. But agian it is not going to give you everything that you are after.


Mikey

 

[SF0751]

If you have some Call Accounting or Call Detail Reporting software (eCas, etc.), you can use that. Or if the individual in question logs onto their telephone with an agent ID, and if you have CMS, you can start an Agent Trace.

Maybe someone else will have some other options...

Susan
[sup]Don't part with your illusions. When they are gone you may still exist, but you have ceased to live. - Mark Twain[/sup]

 

[avayaman]

you can get some info using the list measurements principal command. Go to change measurements principal & add the stations in question. After 24 hours go to list measurements principal station XXXX. You will get some info, though probably not exactly what you are looking for.

Paul Beddows
Avaya Implementation
Telus
Vancouver, Canada
E-mail via

http://www.vancouver.hm/email.html

 

[EdPorts]

Yeah... you're definetely going to need some call accounting software.

The Definity has the information you need, but only at the time it occurs. In order for you to be able to get useful reports, you need to have somewhere for the definity to store the said information, which is where that software comes in. All transactions on the definity get thrown into that software, and it then is responsibile for making reports, storing, etc.

There are many options, each with its inherent benefits.

If you're just trying to see what one person is up to, and you have an extra console screen to dedicated it... you can trace a station and watch what it does, as it does it. And if you do that via some type of console program, you can log the output of it. That's one way for just one station though.

Nick

 

[Bobg1]

There should be a serial port on your switch which you connect to for collecting CDR data. You also have some parameters to set to get the info you want.
You don't have to have fancy software to utilize this, just something to capture it. A pc with a serial port running hyperterminal will work. With a setup like this you can capture the text from the switch and save it to a file.
You can then manipulate the file with anything you desire.
There are also some serial logging programs available for very little $$ that can help automate some of this and/or even send the data to a database.