Station is replacing agent id for station number when transferring a call 1

[walruses]

Hi all, I have a problem transferring calls to a survey IVR. Hope I expalin myself.

I have two acd hunt groups that need to transfer their calls to a survey when finishing every call. In this survey it is necessary the agent-id to be registered in a data base so agents performance can be evaluated. Each hunt group has its own survey. The problem is: every station in one hunt is sending the station number instead of the agent-id that is logged on it. the other hunt group is working fine. I analized every piece in the route of the call and everything seems to be the same for both hunt groups but maybe I'm missing something.

I'd really appreciate any help.

This is what a trace shows for a call that is sending station number 200930 instead of agent-id 2409999:



18:44:18 TRACE STARTED 04/12/2021 CM Release String cold-00.0.822.0-25515
18:44:32 active station 200930 cid 0x306f
18:44:40 conf/tran hold station 200930 cid 0x306f
18:44:40 active announcement 28294 cid 0x306f
18:44:40 G711A ssff ps:20
18:44:43 dial 29608# route:UDP|AAR
18:44:43 term trunk-group 3 cid 0x30ca
18:44:43 dial 29608# route:UDP|AAR
18:44:43 route-pattern 205 preference 1 location 1/ALL cid 0x30ca
18:44:43 seize trunk-group 3 member 1 cid 0x30ca
18:44:43 [highlight #AD7FA8]Calling Number & Name 2409999 ENCUESTA[/highlight]
18:44:43 SIP>INVITE
18:44:43 Call-ID: e5b29149be941eb94500c294f6fde
18:44:43 Setup digits 29608
18:44:43 [highlight #AD7FA8]Calling Number & Name 200930 Telco[/highlight] (this is the number the survey is receiving)
18:44:43 Calling party uses public-unknown-numbering
18:44:43 SIP<SIP/2.0 100 Trying
18:44:43 Call-ID: e5b29149be941eb94500c294f6fde
18:44:43 Proceed trunk-group 3 member 1 cid 0x30ca
18:44:43 SIP<SIP/2.0 183 Session Progress
18:44:43 Call-ID: e5b29149be941eb94500c294f6fde
18:44:43 SIP>PRACK sip:29608@xx.xx.xx.xx;transport=tcp SIP/2.0
18:44:43 Call-ID: e5b29149be941eb94500c294f6fde
18:44:43 G711MU ssff ps:20
18:44:43 xoip options: faxT modemT tty:US uid:0x50f3b

18:44:43 SIP<SIP/2.0 200 OK
18:44:43 Call-ID: e5b29149be941eb94500c294f6fde
18:44:43 SIP<SIP/2.0 200 OK
18:44:43 Call-ID: e5b29149be941eb94500c294f6fde
18:44:43 SIP>ACK sip:29608@xx.xx.xx.xx;transport=tcp SIP/2.0
18:44:43 Call-ID: e5b29149be941eb94500c294f6fde
18:44:43 active trunk-group 3 member 1 cid 0x30ca
18:44:46 SIP>UPDATE sip:29608@xx.xx.xx.xx;transport=tcp SIP/2.0
18:44:46 Call-ID: e5b29149be941eb94500c294f6fde
18:44:46 transfer station 200930 cid 0x30ca
18:44:46 G711A ssff ps:20

 

[Sean655]

Check the agent form and see if LoginID for ISDN/SIP Display is set to yes.

 

[walruses]

Thanks a lot for your contribution. Problem is solved!!

Best regards.