Station in more than one callign group 2

[tweege]

can a station be a member of more than one calling group? my guess would be no. but, i haven't run across this question from a cust before, so i am not sure. it is a magix 1.0.

thanks, tim

 

[Tripoth]

Yes, a station can be in more than one calling group.

 

[merlinman]

Well, not exactly.

What you can have is HOME & Support groups.

Where as, a HOME GROUP can have a SUPPORT GROUP with extensions in the SUPPORT GROUP take calls when the HOME GROUP is FULL.

I hope this helps.

 

[tweege]

so is the support group just another calling group? if so, that won't work because i can't put the ext in 2 calling groups. or are the support groups different?

i tried just adding an adjunct ext into the 2nd group i wannt an ext in, and then putting a primary cover button for that adjunct on the phone that needs to answer calls from both groups. the calls would not ring to the primary cover button.

thanks, tim

 

[merlinman]

OK, back to my original suggestion.

You can have ext 1 in calling grp 771.

Ext 2 can be in calling grp 772.

Now, you can set calling grp 2 to be the support grp for calling grp 771.

That way, if all are bz in 771, 772 can answer for them, as well as get their own calls.

 

[tweege]

ok, but what i need is for ext 1 to be in calling group 770, and also have a way to take calls from calling group 771. i can't put it in another calling group, and a cover button won't do it, and support and overflow can't be an ext.

is there another way around it?

 

[merlinman]

Piece of cake...

Set 770 group to be the support group for 771.

That way, if no one is available to take a call in 771, the call will be handled by any agent available in 770.

 

[tweege]

perhaps i am not explaing this as well as i should. here is what i have and need.

i have calling group 1172 with members 1121, 1122, and 1176

i have calling group 1173 with members 1138 and 1170.

when both phones in calling group 1173 are busy/unavailable, i need the call to go to ext 1176. 1176 is already a member of calling group 1172. simply seting another calling group as the support group won't work, because i cannot put 1176 in another calling group.

thanks, tim

 

[merlinman]

OK, let's try this:

Put 1176 in a different calling group, say 1174 or something.

NOW, make that group the support FOR both 1172 & 1173.

I do not have my lab with me, so I can not test this, but it should work.

 

[Pepperz]

If a MAgix Release 2.1 or higher, and extension CAN be in more than one calling group.

Pepperz at newper dot net

 

[merlinman]

I will check when I get back to my Lab tomorrow.

 

[merlinman]

OK, back in the lab, and with access to all documents, we find, as we expected, PEPPERZ is absolutely correct.

The Feature Reference says:

For Release 2.1 and later systems, an extension can be assigned as a member of more than one
Calling Group and the member can log in and out of individual Calling Groups or in and out of all
Calling Groups. For Release 2.0 and earlier systems, an extension can be assigned as a member
of only one calling group.[/color blue]

So, that means you will need an upgrade to make this happen.

This may be able to be arranged....