hi,
does anybody know how to program a station hunting group? this are the scenario: i have to create 2 different groups lets say Level1 and Level2. i have a trunk line that when i dial this number it will go directly to a console or 1 extension number that will answer by a person, but when that console/extension is busy/noanswer/DND it will go to hunt group Level1 which composed of lets say 5 extension with a pilot number, and when that hunting group is busy/noanswer it should go directly to the other hunt group which is Level2. Doesnt make any sense? i hope you understand the call flow. please help me with this one.
Thank you,
randy
does anybody know how to program a station hunting group? this are the scenario: i have to create 2 different groups lets say Level1 and Level2. i have a trunk line that when i dial this number it will go directly to a console or 1 extension number that will answer by a person, but when that console/extension is busy/noanswer/DND it will go to hunt group Level1 which composed of lets say 5 extension with a pilot number, and when that hunting group is busy/noanswer it should go directly to the other hunt group which is Level2. Doesnt make any sense? i hope you understand the call flow. please help me with this one.
Thank you,
randy