Station dialing 0 when logged in to from Agent for Desktop

[DTDude]

Brand new call center setup. When a user logs in using the "My Computer" option the station, on its own, places a call to 0 after login. So, when the user gets logs they are immediately greeted with an active outgoing call to the operator. I have no idea why this is happening. Can anyone assist?

I ran a trace on the station during login and you can clearly see "dial 0":

time data
endpt [10.96.36.110]:13926
switch [172.30.32.141]:61441
00:09:35 G711MU ssff ps:20
rgn:20 [10.96.36.110]:2048
rgn:20 [10.96.36.22]:2062
00:09:35 dial #10~ <extension>#
00:09:35 term station <extension> cid 0x3b13
00:09:40 dial 0
00:09:40 term attendant-group 1 cid 0x3b14
00:09:40 G711MU ssff ps:20
rgn:20 [10.96.36.110]:2048
rgn:20 [10.96.36.22]:2064
00:09:40 0 0 ENTERING TRACE cid 15124
00:09:40 1 1 vdn XXXXXXX bsr appl 0 strategy 1st-found override y
00:09:40 1 1 AVDN: XXXXXXXX AVRD:
00:09:40 1 1 wait 2 secs hearing silent

 

[DAVIDPAYNE]

Do you have 2 digit AUX work codes set to yes. (System-parameters feature) page 14?
if yes, then in one-x agent change the default AUX code to 00.

 

[DTDude]

That was it. We do indeed use 2 digit aux codes, and the default in Agent for Desktop was 0.

Thank you!

 

[DTDude]

Well, it was a 2 fold issue. One was indeed the 2 digit aux codes.

The other issue was that Aux Work Code Reason Type in system-parameters features was set to none. Therefore when a user is put in Aux, Agent for Desktop was sending extra digits that the PBX was not expecting.

All is resolved now.

Thank you!