Static/Noisey Message Replay

[pabxdude]

Hi all;

System config -
MSS backend with 2 MAS running MM3.0 with SP2
Avaya SES SIP intergration 48 ports in total

Testing to date -
When i dial in to MM, all the prompts playback perfect.
When call IP phone to IP phone, voice quality perfect

Issue -
When dial MM to retrieve messages, the message playback is horrible. The generic prompts are still perfect, just the recorded message.
When recording personal greeting, playback of greeting is horrible.

Anyone have any clues???

This is my first MM with SIP and the first one in our region so support is a little hard to come by.

I have verified that the audio encoding is g711Alaw in VMSC as well. G711Alaw is correct for my region. I also changed to G711MuLaw, but no change after stop/start of services.

I was told that there is somewhere to change this as well in MSS, but cant find it documented anywhere.

Anyone overcome a similiar issue, or know if the MSS part of encoding is true ???

Thanks.

 

[KenMeans]

You can change the encoding in the VMSC under messaging.

Ken Means

http://www.tel-is.com

"I find that the harder I work, the more luck I seem to have."
- Thomas Jefferson (1743-1826)

 

[pabxdude]

hi ken;

Thats is where i have changed the encoding. I was informed that when changed there, all MAS and MSS need restart, which i tried, but no change.

So far under the VMSC i have tried all 3 encodings, with no change.

As a further test, i have unplugged the MSS from PRIV lan and left a msg, and retrieved under off line mode, and the same issue. initially i wasnt too sure if the issue lie in the mas or mss, now i know its definetly mas.

I wish there were a way to make calls out on the sip trunks as you can in dialogic line tester.

Any other clues...

Thanks again.

 

[KenMeans]

setup a user for call me and see if it does the same thing

Ken Means

http://www.tel-is.com

"I find that the harder I work, the more luck I seem to have."
- Thomas Jefferson (1743-1826)