StarTalk Flash - Reset?

[earjuice]

I have a StarTalk Flash voicemail system that has had it's default passwords changed and nobody has them.

Configuration:
CICS 4.0 with 2 digit i/c numbering
StarTalk 1.9

According to the compatibility matrix, the above system combination is allowed. The voicemail is working as I am answered when I dial i/c 35 which is the voicemail port from the CICS. None of the feature codes work as the display says "inactive feature".

I have checked the FAQ but did not see any solutions.

I know you can reset a CICS by shorting out the battery inside the case but is there a way to hard reset a StarTalk?

Any suggestion greatly appreciated!

 

[earjuice]

Problem solved!

I let the StarTalk sit powered up and connected to the CICS for a couple of hours. Then I did a F**xftest to see if the CICS was recognizing the feature codes and if they were active. The codes were active, F903 was displayed so I did a test and everything was good and finally confirmed the feature code range (which is the defaults as per documentation). Now I could enter the StarTalk via F983 and do a reset.

Everything is working fine!