Startalk Flash not answering intercom call or AA transfers.

[odorcide]

Hello, I have a customer that is having a problem with their old Startalk Flash installed on a 8x24? MCIS. The problem they are having is if you call a internal extension the CFNA is set to 6 rings and it transfers to 43 (VM port). On the display it says "not available" and kicks it back to AA. Same thing happens on external calls

What I've done is verify the VM port is correct, the extensions have VM boxes already. Checked that AA answers after 4 and CFNA is set to 6. I've turned AA off and the same thing happens. The operator can transfer calls directly to VM F986 just fine.

They use a manual night service during business hours but the problem happens after hours also, I've also turned if off and nothing changes.

F982 AA is set to answer.

I'm stumped, anywhere else I should look?
DRT to prime is turned on, does that have anything to do with it? I don't understand DRT, could some one give me a quick definition?

Thanks for any help you can provide, below are some pictures in case they help.

 

[Dasheen]

Is the vmail enabled? Not familiar w/ Flash but on NAM the enable vmail prompt would sometimes disable it self which would prevent users from leaving msgs, etc.

 

[curlycord]

If it does....Vmail enable F93/12XXXX/4/make sure its on.
Also double check that F985 states 43

 

[Deweyhumbolt]

Check "Transfer Callback", needs to be more than 6.

Adversity is Opportunity

 

[hawks]

Also check the Gen Del mailbox and make sure it is cleared out. Not sure but I thought if the Flash's memory is used up it will not allow for new messages. At least it's worth checking.