StarTalk and Call Disconnect

[omd]

My church has an old NorStar and StarTalk which I don't know too much about.

Here's what's happening

*If the church secretary is not there when a call comes in you will hear a general church greeting
then it will go to a call tree

*For directions Press 1
*For the senior Pastor Press 2 etc. etc. to Press 6
*You press your selection & got to that instrument get RNA and forwards to VM
*You leave your message and hang up

What happens from there is there is no disconnect supervision and it hangs up the incoming line for up to 5 minutes
before the line releases and becomes available to receive another call. This can cause frustration for callers & the
church secretary.

If you call in and get the secretary either immediately, before any greeting or by Pressing 6, if greeting plays, and she answers, after the parties hang up the line becomes idle immediately [either called party disconnect or calling party disconnect]. It's obvious to me that there is an issue between the StarTalk and the NorStar

Any suggestions?

Doug

 

[hawks]

It's not the Startalk it's the Norstar itself. What type of system do you have and does it have DS on it either via trunk card or cabinet? You may also want to check and make sure that Telco has it turned on.

 

[curlycord]

You should post both versions of software too.
Check list to add to Hawks post...

DS Cabinet
DS Software
DS Line Cards (if not a 3X8,6X16,8X24)
Lines programmed on KSU as Supervised
Compatible Software on Vmail and KSU (which I lean to being the culprit)
Supervision Disconnect or COD (Cut Off on Disconnect) from the the carrier.

Does it happen to all lines?

Sounds like you need a tech in to troubleshoot.




=----(((((((((()----=
curlycord

http://www.curlycord.com

Toronto Canada

http://www.telcopc.ca