Startalk 1.7 problems

[daronwilson]

The customer was unable to record some mailboxes, and then it deteriorated to not being able to access the system with the passwords. It is the small startalk, 2 port, modular ICS.

Reasonably simple setup. THere are three mailboxes, 555, 556, 557 that you should get from 1, 2 or 3 on the CCR,

One main problem we found is that after resetting and reintializing the startalk was that we have never been able to disable CCR tree 1. We rebuilt the mailboxes (555,556,557) but since we can't disable tree 1, we can't delete the boxes or changes them to information boxes like they need (we made them guest message boxes first).

It is a theater, they need to have showtimes in one, directions in the other, etc. So it should answer with the home menu, give them the three options, let them go to one of three info mailboxes then send them back to the home menu.

We're not sure if the system is hosed or if we are (it is friday afternoon after all). We simply can't disable CCR tree 1 so we build new stuff in CCR tree 2 under Greeting Table 1. When you dial in, you get the home greeting, dialing 1 or 2 or 3 goes no where now, even tho the paths show them going to 500, 501, 502 (new info mailboxes we built). From the home menu, if you dial the mail box number directly, you get 'one moment please...good bye'.

We're almost convinced that the startalk is hosed, since the inital report was they went in to change the messages for new movies, recorded them, then called in to listen and they had not been saved. They tried this three times, went through all the steps, thought it was saved, but it wasnt. Immediately following that they were unable to get back in to the system admin box with the password. We power cycled the box, and were able to get in with the password then, but then had to default it in an effort to deal with the CCR tree issues.

Tried changing the mailboxes to XFER instead of LVMSG, and rebuilt things but get the same results.

New Card? Or did we miss something easy?

It is only my opinion, based on my experience and education...I am always willing to learn, educate me!
Daron J. Wilson, RCDD
daron.wilson@lhmorris.com

 

[westcoaster]

so everything was working just fine until the customer went to change greetings?...
for ccr tree 1 is it listed as home/info OR home/menu? If it was home/info it would only play your greeting and kick you out. if it was home/menu it would play your greeting and you would be able to select your "press 1" etc...

you say your tree is enabled... is this because you can't delete your mailboxes? (says mailbox is in ccr tree)
You have three ccr trees on your voicemail ccr tree 1, ccr tree 2 and ccr tree 5. Tree 5 is a "scratch pad" and is automatically saved when you are working with tree 1 or 2 It isn't something you can use but it is there. delete tree 5 (press "8" on the keypad immediatly after opening the tree)

another thing... customers LOVE pushing buttons and then doing their best Alfred E. Newman "Who?? Me??"
check in F983 then press "4" and see if it says "voicemail y/n" if it is set at voicemail no your mailboxes won't work...

 

[westcoaster]

unable to access the voicemail because their passwords changed... They dialed F981, 102.... (instead of F983)

your system isn't hosed... It is functioning flawlessly, just the way it is programmed ;-)

 

[daronwilson]

OK if I understand there are a couple issues.

1. it should be setup for home/menu, that is something I can check real easily when i go back.

2. tree 1 is enabled, i go to greetings, table 1, ccr 1 and set it for diable, and it says it is disabled. I back up and try to do any changes to the tree and when i try to save it says 'tree enabled', also as you said, I can't delete the mailbox because it says they are in a ccr tree and i cant disable or delete it.

SO I can default the system, setup the home greeting to be menu not info (not exactly sure where that occurs, but I'll look), make three mailboxes that are info boxes, make the CCR paths 1,2,3 point to those three mailboxes.

I thought that was what we tried to do. You are entirely right about the customer, but i need to fix it anyway

thanks,

It is only my opinion, based on my experience and education...I am always willing to learn, educate me!
Daron J. Wilson, RCDD
daron.wilson@lhmorris.com

 

[westcoaster]

you have tree 1 enabled in table 2. you can have one tree enabled in two tables... Once again, there MAY still be table 5 to deal with....

defaulting the system seams a bit drastic, however if that is what you want to do... pull the power, then pull the 4 port module (if equipped) and re apply power (power down after 10 min and re-install the 4 port). If there is no 4 port module your stuck doing it the long way... *WARNING* you will be setting ~EVERYTHING~ up from scratch. If you are not compfortable doing this, then don't.

 

[curlycord]

Daron I would try looking at all Tables as westcoaster said to see where the Tree is enabled.

What version is the MICS it's on?

Sounds like a bug to me thats beyond repair.
1.7 was a bad release if I recall and 1.9 was it's fix.

No sense doing a reinstall since you already did!

Another tid bit.....have you tried having Paths as INFO instead of LAEVEMESSAGE or MENU? Draw back is it's much more programming to get into to record but if money is a problem and a quik fix is needed it's worth a shot if the Info mailboxes perhaps may be the culprits here otherwise time to buy a used software or better a Call Pilot if the Flash unit is going/gone.

Good luck : )