Star talk; problem changing prompt on a path 1

[olantech1]

I have a cust. with a DR-5 w/star talk. I am having a problem with changing an existing prompt. Here are the steps I took... I disable the CCR tree 1 .Re entered system, F983,SCM & Password,OK,OTHER,1,CCR,ADMIN,1,OK,CHNG,Path 3(the path prompt I want to change),OK,CHNG,(I press play to make sure I have the right prompt I want to change, which I can hear),from Primary rec?,REC,(record new prompt),OK,OK,NEXT,
OK,END,SAVE(as tree 1),YES..(Display shows CCR Admin,ADMIN),To end session I hit Rls button. I reenter system, enable CCR tree 1. I then call the phone system, access the menu, and when I press 3 (path number prompt I changed) I get the old prompt....When I record the new prompt, I played it back just to make sure it recorded correctly, but for some reason it is not putting it into the menu....Is there a step I am missing????Any help greatly appreciated...Thanks olantech1

 

[Arr]

You may be disabling the wrong tree? Try deleting the path, saving the tree, then making a new path 3. Also you don't need to exit the system between the disablement and the changing of the path.

PhM

 

[sensey]

Yes i tried that, have you tried reseting the system (start flash).
Some times it gets a litle bit clambsy.

wath i`ll do is to delete the entire ccr tree and make it again. taht is if you do not have nothing recorded there. It is much easier

 

[jerryreeve]

three suggestions to look at
1) check the lines under AA aand verify that tree 1 is the treee you are actually going to.
2) when you record the prompt go back before saing it and verify it was saved.
3) see if the changes were effected in tree 5 (where changes that were not saved are kept in the flash and NVM but I am not positive with the startalk)and try saving that as tree 1

JerryReeve
Communications Systems Int'l
com-sys.com

 

[luv2ski]

make sure tree 1 is only assigned to table 1 and not assigned to table 2,3,and 4 and if it is change tree to match table"unless its being used "if its being used disable it in all locations

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