Standby skillsets?

[chippowell]

What are all the Standby (1), Standby (2…48) levels on AACC 6.2? They seem like priority levels. I have never completely understood what Standby did, but in CCMS 6.0 (Nortel), it looked like Standby was just a placeholder for a skillset, so it could be quickly assigned a priority level.

 

[Utreg]

You are correct Standby was just a placeholder for a skillset.

In AACC 6.2 there are more settings and these are used for "SL routing and management":

See page 132 from Avaya Aura® Contact Center Administration–Client Administration:
To use the enhanced Service Level Routing and Service Level Management, you can set a target service level and assign a standby priority to an agent. When the target service level is achieved, an agent with the highest standby priority is able to handle the contact. Standby priority levels range from 1 to 48, with 1 being the highest priority.