Stand by/ Sleep

[y2ktiger]

Operating sys Vista Home Edition 64bit with updated Bios, Windows and HP, AVG security, just did a factory restore, only monitor, mouse, keyboard and internet modem connected, problem: will not wake up after stand by/ sleep mode, have to depower and restart, any suggestions?
Thx...Nick

 

[goombawaho]

Are you pressing the power button to try to get it to wake up OR are you using a USB mouse to do so. If the latter, then here's a link.

http://support.microsoft.com/kb/266283

Not using the mouse to try to wake it up:
BIOS "power button" & "power" settings shed any light??

 

[y2ktiger]

goombawaho > Thx for the prompt reply
I am using the mouse to wake up the comp, it does respond and I can hear the cdrom working and the power light comes on but it seems as though the hard drive does not come on to reload the system.

 

[goombawaho]

1. How do you know that "it does respond" - because the power light comes back on ??

2. Have you turned off power saving on all devices (mouse, keyboard, hard drive) that you can in Device Management.

See if you can set the BIOS to NOT allow waking from mouse and keyboard. Then use the power button to wake it up.

Then, why don't you DISABLE STANDBY in POWER OPTIONS and ENABLE hibernate and use that instead. See if it makes a difference.

Finally use the manufacturer's hard drive test to see if the hard drive is having any physical problems.

 

[y2ktiger]

I can tell that it responds because the the power light on the computer comes on, I can hear the heat fans come on and the cdrom starts as well; power savings on all devices are turned to off, I do not have the hibernate option also I forgot how to get into BIOS; the HD test showed all OK.

 

[BadBigBen]

Have you tried another DVI/HDMI port on the GFX card?

(you may just be on the SLAVE port which may not get powered correctly at resume-from-sleep...)

Ben
"If it works don't fix it! If it doesn't use a sledgehammer..."
How to ask a question, when posting them to a professional forum.
Only ask questions with yes/no answers if you want "yes" or "no"

 

[rclarke250]

Most common way to get into bios, is after memory count, there should be a prompt something like: Press DEL key to enter setup.

Most common prompts are for DEL,F1,F2 keys. Usually one of those will let you in. If you have a logo, and do not see a memory count, as soon as the logo is displayed, hit those keys in order,and repeat until you get a message "entering setup". Or if you get starting windows, you missed the timing and need to try again.

Also what is the make and model of the computer in question? Some computers had an issue with sleep/hibernate that could be fixed with a bios update.

 

[y2ktiger]

Ben > Thx, I am not sure but are you referring to the HD connection to the motherboard, if so it's a SATA connection and the HD is on the SATA 0 and the DVD/CD drive is on the SATA 3.

rclarke250 > Thx yes I was able to get on the setup screen in which the settings I noticed were:
Advance - Onboard LAN - Enabled
SATA Controller - RAID
Onboard 1394 - Enabled
Power - AC Power Fail - Auto
XD - Disabled
Vertualization - Disabled
Boot - 1st Boot - CDRom
2nd Boot - Hard Drive

 

[BadBigBen]

No, not the harddisk...

I am talking about the DVI ports on a Video Card, e.g.:

Most display adapters (graphics/video cards) have two of these...


also update all the relevant drivers (chipset, monitor, and video) to the latest...

if unsure as to the drivers, we can look for these for you, provided you tell us the specs of the PC in question...

Ben
"If it works don't fix it! If it doesn't use a sledgehammer..."
How to ask a question, when posting them to a professional forum.
Only ask questions with yes/no answers if you want "yes" or "no"

 

[flyboytim]

Just a thought - try the spacebar to wake up the sleeping machine - it's what I always use.

 

[goombawaho]

try the spacebar to wake up the sleeping machine

That's usually a BIOS option but not on all motherboards.

I don't think there is a problem with the pc not waking up because the fan starts and lights flash. I'd try BadBigBen's suggestion first to see if it applies.

 

[y2ktiger]

Ben > It all seems to be in place as none of the settings were altered; the problem I believe started because of either with overheating or a virus, since then I have formatted the drive to its factory settings, also replaced the HD incase it was damaged; the specs are as follows:
HP Pavillion m9250 running Windows Vista Home Premium
2Quad CPU 2.66GHZ with 4GB Ram, VideoCard NVIDIA 8600GT.
I would appreciate the sites for updating your suggestions.

 

[goombawaho]

If it was overheating, the problem wouldn't go away unless you've cleaned things up inside the case. If it was a virus or a corrupted OS, then reloading will fix your problem. You really shouldn't have replaced the hard drive without KNOWING it was bad unless you've got money to burn and/or you wanted a bigger drive.

Original chipset driver. Install first, reboot.

http://ftp.hp.com/pub/softlib/software9/COL22167/pv-58343-1/sp37271.exe

Latest Manufacturer's Video driver.

http://us.download.nvidia.com/Windows/296.10/296.10-desktop-win7-winvista-32bit-english-whql.exe

Stop there and see if it's working.

 

[BadBigBen]

Drivers for the nVidia 8600GT:

http://www.nvidia.com/object/win7-winvista-64bit-296.10-whql-driver.html

Intel Chip-Set drivers (choose the EXE file - first link):

http://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=20775&lang=eng

after installing the chipset drivers, reboot, then proceed to install the nVidia drivers, reboot...

you most likely will have to run the WEI (What is the Windows Experience Index?) again...

after that is done you can test it again to see if it was driver related...

It all seems to be in place as none of the settings were altered;

suggests that it had worked before...

question: how is the monitor attached to the nVidia card, through the DVI (white long plug) or the VGA (blue DB15) plug?

also replaced the HD incase it was damaged

suggests a fresh install... which would mean that settings where altered... ;-)

this may also apply (make sure that Vista is up to date, eg. Service Packs and updates/hotfixes):

An update is available that improves the compatibility and reliability of Windows Vista

http://support.microsoft.com/kb/938194

An update is available that improves the compatibility, reliability, and stability of Windows Vista

http://support.microsoft.com/kb/941649

Ben
"If it works don't fix it! If it doesn't use a sledgehammer..."
How to ask a question, when posting them to a professional forum.
Only ask questions with yes/no answers if you want "yes" or "no"

 

[linney]

How to Troubleshoot a Vista Sleep Mode Problem and Find a Solution - also applies to Windows 7

http://www.vistax64.com/tutorials/63567-power-options-sleep-mode-problems.html

Sometimes resetting the Power Plans back to the defaults helps and then set them as needed.

 

[y2ktiger]

goombawaho > LOL no I don't have money to burn, saving it to purchase a Ferrari, my friend had a working HD she didn't need.
Ben, Linney; The Chip-Set driver proved to be Valid, but updated the Nvidia driver; the monitor is connected to the white plug on the graphics card with a blue plug through a Grey adapter, also replaced the wireless mouse with a wired one; Vista updates suggested that the system does not need it, probably had updated with Windows Update.

 

[y2ktiger]

Updated BIOS to Ver 5.43
Once in a while the computer instead of stand-by it will restart itself in about 3 seconds.

 

[goombawaho]

So, going into standby it will restart instead???

Power supply problem?

 

[MarcLodge]

Hi Tiger,
When you try to wake it from standby, the light comes on, you can hear the CDrom working, and you can hear the fans working.

Does the light for the disk show disk activity?

I'm thinking (like Ben did, I think) that the system is in fact waking, but it's just not showing on your screen.

You said that your outputting to your screen from the white DVI port but then going through a converter and into the standard blue socket on your monitor and it's this that I think you need to look at next in order to resolve your problem. Try removing the converter (if you can) to go from the standard blue output to the monitor with no converters. If you are not able to do that try uninstalling and removing the graphics card and going through the motherboard output (if it has one).

Let us know what happens.
Marc

 

[y2ktiger]

Marc, thx for your input; when trying to wake the computer from stand-by the Disk Drive does show as functioning (I believe as it would be the 1st boot drive) all the lights will come ON including the Power button except for the Hard Drive light, so it seems as the HD does not restart; the Video card has two outputs, the White one (Ben's diagram) and an HDMI. I tried the HDMI connected to my TV, but to no avail.