Staffing level reports ? Symposium 5.0

[Imstillhere]

Symposium 5.0 opt 81c 3.0

I've run an Application Performance report for the past 30 days, and notice some large differences in abandoned rate and svc level % on certain days.. Is there a report i can run on staffing for those days to see how many agents were staffed (logged in) that day and their average time logged in. so i can compare to days when these rates are at a normal level.

Thank you.

 

[mte0910]

Skillset Performance

 

[Imstillhere]

I was able to decern which agents to use after reviewing the Application report....then i ran an agent performance for the month in question... it was kind of a pain in the A**
I will also run the one you suggest and see if that is easier. Thank you