SSD drive compatibility

[AH64Armament]

I had a catastrophic failure of a Sandisk 16GB SSD drive at a customer site about 3 weeks ago. The system was running MCD 6 and I installed a Kingston 240GB SSD that I had tested for compatibility on both CX-II and MXe-III controllers.
I also took that opportunity to upgrade the system to MiVB 8.x in preparation to upgrade to the latest.

Friday and Monday, I upgraded their MiCollab to the latest, so now I can upgrade the MiVB to the latest.

Last night, I attempted to upgrade to MiVB 9 and it failed. I opened a ticket with support to find out why it failed.

Support sent me a research trip to find document SO5036.

This indicates that the reason it failed is that it is not a Mitel Qualified Part.

I'm perplexed at this as I've worked on the 3300 platform since 2003 and have seen various brand drives in use in the same platform.
I've seen MXe-III using the Sandisk SSD 64 and 128GB drives as well as Seagate 160/250, Western Digital Blue 250 and other brands.

I've seen at least 3 different brand SSD drives - with multiple sizes in each brand - for the CX-II.


My question is: does anyone have another brand that has worked for upgrading to MiVB 9.x? or are we completely stuck paying 4x prices to Mitel for their re-branded drive?

 

[Valamagules]

Can I ask, before you attempted the upgrade from Mivb 8 to 9, did you run the migration toll first to audit the DB?

Clever men learns what Wise men shares!

 

[AH64Armament]

Yes, I used the migration tool to do the upgrade. It didn't flag this during the migration check. It wasn't until it restarted to the new software that it failed and reverted back.

The doc referenced tells you what commands to run to see what brand drive you have installed.... unfortunately it doesn't tell you what is actually flagged that breaks the upgrade.

I've just about had it with Mitel... I've been working with Mitel since 1997 and since they acquired Intertel, they've gone downhill as a whole. In the past couple years since they acquired Shoretel, their traditional stuff has been pushed to the wayside.

Anyhow, I've ordered a newer version of the Sandisk 120GB drive... I'll try this next week. The drive was $19.99 on Amazon

 

[AH64Armament]

Update #1 - I got a Kingston 120GB SSD. Installed it to another CX-II that was already at 9.x.
Using the instructions in the tech handbook, I ran though a manual install using an HTTP and TFTP server to host the install files to release 9.1.0.94
I then took the customer's release 8.x database and restored it to the controller.

Then through the Server-Manager, I upgraded from 9.1.0.94 to 9.1.0.95.

I will take this controller to the customer site on Thursday and swap the controllers out.


Once I have that controller on hand, I'll do "update 2" with an migration tool upgrade to 9.x with a clean install with a Sandisk 120GB SSD running 8.x.

 

[AH64Armament]

Update #2 - I got a Sandisk SSD Plus 120GB drive. I installed MiVB 8.x to it. Licensed it and added some programming so I can see what happens.

Then using the Migration tool, I migrated the system from 8.x to 9.x without issue.

The Sandisk SSD Plus 120GB drive is about $30 from Amazon.

https://www.amazon.com/gp/product/B07621PNWC

What I've learned here is that the Migration tool appears to look for the various brand drives that Mitel sells. Per the support ticket, that isn't the case - it's the 9.x software load that looks at this.
Since the manual install of 9.1.0.94 onto a Kingston drive worked and allowed me to upgrade to 9.1.0.95, I'm thinking that the brand-check isn't done during the install of the software, but rather during the use of the Migration tool.

I hope this helps someone here.