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SRG R6 lines not disconnecting

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wmry1401

Vendor
Nov 8, 2010
8
US
Greetings, Checking to see if anyone else is experiencing intermittent issues with SRG's running R6 not internally disconnecting the analog and H323 trunks upon completion of call. The caller on the PSTN side disconnects but the physical trunk stays connected to the H323 in the SRG, if you lift the active line and remove battery the line immediatly goes idle in BCM monitor. All SRG's and the CS1k are patched current. A Viking products CPC-1 will always disconnect the call but should not be necessary!
There are some R3 and R5 SRG's in this network, none exhibit the problem, only R6 installs and intermittent to the point where I haven't been able to duplicate in tesing. IF I remove supervision from the active trunk I can lock it up so thinking we might be losing the packet with the far end disconnect but can't prove and our SME's say the network is ok. I can't find anything on the Avaya site nor does a Google search really bring anything up.

Many thanks,
Ken
 
Guess I'm the only one having this problem, or maybe we're the last still using an SRG!
 
Try asking in the Merdian PBX forum since they are the ones that program those systems.




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curlycord

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Toronto Canada
 
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