SRG-IP phone

[chintoo69]

Hi i have a BCM SRG connected with CS1000 rls 4.5. I am having issue with this BCM SRG, all IP phone displays Server unreachable message after every 2 or 3 hours, even they wont register locally with BCM and i have to reset SRG (BCM), all IP phone then comes UP but after 2 or 3 hours again server unreachable message appears and all phone stops working. The ping between BCM and CS1000 is OK , i also check pinging when i get server unreachable message on IP phone and it is OK. the final resolution is to reset BCM. These phone/SRG was working OK from last 2 years but i got this issue now, we didnt changed anything at CS1000 or BCM or Data site and still got this problem. Any help in this??

 

[hemsanda22]

What is the S1 & S2 IP on ip phones?
What release in BCM & patches?
Is there a NRS?

 

[xtract]

check the patches, maybe you need to update the patches to the latest

 

[chintoo69]

Hi, patches are up to date. Yes NRS exist, S1 IP is of CS1000/SS of other site.S2 IP is of BCM.

 

[hemsanda22]

Both S1 & S2 IP should be SRG LAN1 IP.
Configuration,SRG,CS1000 Main Office Settings, Primary Network Connect server should be your NRS Ip address.

 

[gwebster]

Have you loaded the latest IP Phone firmware on the CS 1000 4.5 system and used the "umsUpgradeAll" command to push it to the SRG?