SRG & CS1000

[Onyx1]

When a SRG set is in local, should I still be able to 4-digit dial to the CS1000 sets via IP trunking? If so I can't get it to work. Most likely missed a step in pgm as this stuff is new to me.

 

[MagnaRGP]

You need to build the appropriate routing information on the SRG and also the appropriate CDP information on the NRS as if the two were separate but networked systems. Normal mode wouldn't require the additional programming as the sets are registered to the CS1k.

 

[Onyx1]

Do I need to setup a remote gateway? If so, I guess my destination digit would be my destination code for accessing the IP trunks, what destination IP do I use (pbx or Signaling Sever),What gateway type & protocol do I use?

 

[MagnaRGP]

Yes, yes, Node IP of the CS1k node, CSE protocol and machine type.

If you want anything local to the SRG to speak to the CS1k, you need to build entries for both sites as if they are separate systems.

 

[Onyx1]

Thx. This is probably why the line redirect won't work as well.

 

[MagnaRGP]

You betcha.

 

[Onyx1]

Ok I managed to get it working but now I've found out the customer will want Call Display. When using line redirect only a half ring on the srg is heard before being sent to the CS1000. Need to come up w/ a plan B. Any ideas?

 

[MagnaRGP]

Analog PSTN presents that challenge. I don't know of a way to extend the ring time on the SRG prior to redirect to accommodate the CLID.

 

[56BelAir]

If you are on SRG you should be registered to the CS1000 and your CLID would come off IP sets registered in Normal mode. If you fallback into Local mode you would have lost the WAN connection thus loosing VOIP lines and 4 digit dialing. All local lines would then ring in as normal to local mode IPsets.

 

[Onyx1]

Hi 56Belair:

I understand what you're saying, but since the customers lines are on the SRG and the sets are operating off the CS1000, I need to somehow get the clid info sent to the CS1000 once the lines are redirected to the CS1000. Maybe I need to leave a phone in local mode & figure out how to fwd it to the CS1000 after 2 rings.

 

[56BelAir]

The lines in question are being redirected in Normal mode to the cs1000. ( Do these COT lines have CLID form telco? )
What are you getting on the screen when a call comes in on normal mode?

 

[MagnaRGP]

56: The SRG analog PSTN is being line redirected to the CS1k. There isn't enough ring time on the SRG in redirection for the CLID to arrive and be passed on to the CS1k.

Onyx: You could set up a digital phone (local to the SRG)in the switch room and have your lines Ring and appear on that phone (turn on all CLID options on the SRG for that set), and RNA after 2 rings to a DN on the CS1k. That should push the CLID through the VoIP trunks to the other side.

 

[Onyx1]

Thx Magna. I'll be at the site on Fri to try it.
PS it'll be an IP phone not digital as they don't work SRGs.

By the way, some was telling me I also had to setup Remote access packages. True?

 

[MagnaRGP]

Plug in a digital set into port 401 and see if it comes to life.

Yes to the remote packages as well.

 

[Onyx1]

The system is up and running. Turns out customer doesn't subscribe to Caller ID after all. Also didn't have to setup a remote gateway so the lines would redirect to the Callpilot SDN. Just dealing w/ f/w issues and possible network issue.

None of the 1140 sets will register when programmed as full DHCP. Gets stuck at starting DHCP. Sets only come up when in Partial DHCP.

 

[gwebster]

Are you running latest firmware (C4D) in the 1140E? Is your DHCP server configured correctly to provide the S1/S2/... for full DHCP mode?

 

[Onyx1]

CS1000 Tech is trying to arrange a time to upgrade the firmware and I have the customer looking at their network.